Investigation of quality management in post-graduate education in the field of sports sciences according to the opinions of academic staff and students

Quality is a subjective concept that can be shaped according to different needs and expectations and can vary depending on individual's educational level, social status, cultural values and economic conditions. The main purpose of the institutions and organizations that provide services is to ensure customer satisfaction. Quality is very important for students who benefit from the products and services of an educational institution. With the rapid increase in the number of higher education institutions in Turkey, it is seen that there are many problems regarding the academic staff, students and study opportunities. As in other areas, problems are encountered also in sports graduate education in Turkey. These problems include structural problems, quantitative inadequacies, and the provision of sports sciences education at different institutes. In addition to the fact that identification could not be fully carried out in sports graduate education in Turkey, it is clear that there is also an academic quality problem. In this study, by applying mixed method (quantitative and qualitative methods), in line with the opinions of the academic staff working and the graduate students studying at Departments of Physical Education and Sports, opinions about increasing the total quality in the departments in the institutes in the field of sports sciences have been put forward. In this context, correlational survey model was preferred as research design in the quantitative method. In the qualitative method, the case was designed by science research and interview technique was used. In order to determine the opinions of the research group, the measurement tool developed by Tosun (2012) and the validity and reliability studies of which were performed, was used to obtain statistical data. The data obtained from the questionnaire were analyzed using SPSS 22.0 package program. In order to determine the distribution of the research group according to personal and professional variables, frequency and percentage calculations were made. In order to evaluate the level of differentiation due to independent variables, "independent sample t-test" and "one-way analysis of variance (ANOVA) "were used in parametric data. In non-parametric data, "Kruskal Wallis Test" was used. The level of statistical significance (alpha (α) error level) was accepted as p<0.05. "Interview Form" was used for the academic staff working in graduate education. After obtaining the necessary feedback, the analysis of the obtained data was carried out through qualitative content analysis processes. The analysis of the data and modeling of the resulting situation was performed by using QSR NVIVO-10 program. In the research, it has been determined that the satisfaction of the graduate students for the statements regarding "quality of management and administrative staff" is higher for male, married students, students at the stage of the course, and students who receive graduate education. It has been determined that the satisfaction of the male, married and graduate students is high for the statements regarding "the quality of graduate education". It has been determined that the satisfaction of the male, the married, and the male at the course stage and the graduate students is high for the statements regarding "the quality of academic staff and consultancy". The male, the single and the graduate students at the course stage have stated that they are pleased with the statements regarding "the Quality of Graduate Students". It has been determined that the satisfaction of the single students, the graduate students, the students at the course stage for the institute is high for the statements regarding "the Quality of Physical Conditions". It has been determined that the satisfaction with the institute is low according to the opinions of the academic staff. As a conclusion, the problems determined in order to enhance the quality and performance of graduate education should be tried to solve in university committees. Key Words: Post-Graduate Education, Faculty, Education, Sports Sciences, Quality