The relationship between total quality management and employee satisfaction and organizational commitment: State and private hospital sample

The aim of this study was to determine the effects of TQM on employee satisfaction and organizational commitment of the health workers practices in a state hospital and a private hospital. Through this purpose, a total of 303 face-to-face surveys were conducted, including 152 health workers working in private hospitals and 151 health workers working in state hospitals. Personal Information Form, Total Quality Management Attitude Scale, Employee Satisfaction Scale and Organizational Commitment Scale were used to collect data from the participants. Percentage and frequency distributions, independent sample t-test, one-way ANOVA test, Pearson correlation and Kolmogorov-Smirnov tests were used for analysis, using by SPSS 22.0 package program. According to the findings of the study, it is determined that there is a significant positive correlation between total quality management practices applied in hospitals and employee satisfaction and organizational commitment levels of healthcare personnel (p <0.01). In addition, significant differences were found between total quality management practices, employee satisfaction and organizational commitment of health personnel in terms of private and state hospitals (p <0.05). Healthcare personnel working in state hospitals were found to have a higher continuing commitment, while health workers in private hospitals were more positive towards total quality management practices and more satisfied than those working in state hospitals. When the other findings of the study were examined, it was determined that there was a significant relationship between genders for total quality management and employee satisfaction, and this relationship was favored by women (p <0.05). A significant relationship was found between the education status and continuance commitment, and it was determined that this relationship was in favor of high school graduates (p <0.05). There was a significant relationship between marital status and continuance attachment and this relationship was found to be in favor of married employees (p <0.05). A significant relationship was found between occupation and organizational commitment and it was determined that this relationship was in favor of administrative staff (p <0.05). A significant relationship was found between institutional experience and organizational commitment, and it was determined that this relationship was favorable for employees who worked for 11-15 years in the hospitals (p <0.05). Finally, a significant relationship was found between the professional experience and continuance commitment, and it was determined that this relationship was favorable for employees working 6-10 years, 11-15 years and over 16 years (p <0.05).