Evaluation of customer satisfaction in mass housing production: sample of yenikent sakarya

The user satisfaction has become a concept in which the design and the implementation of Mass Housing are determined on the basis of general assumptions and the user experience instead of evaluation methods as statistical data and feedback is perceived as a determining factor.Public houses have been constructed to meet the increasing housing need according to high population rate. It?s observed negative effects in mass housing construction caused by the defects in pre-desing, desing and construction phases. The most important condition to avoid this situation is to investigate the compliance of social and physical opportunities with end user expectations.In this research, the aim is to evaluate the user satisfaction by associating the invariables on the demographic, cultural and economic structures of permanent and mass housing users residing in the province of Sakarya with variables as the physical features of the housing and its environment, neighborhood, social and cultural opportunities, security, accessibility, the appearance and arrangement of the housing environment, and the workmanship and material quality.