Corporate performance management in public transport enterprises: Application of balanced scorecard in İETT

Corporate performance management concept, which aims to improve an organization's performance as a whole, is of fundamental importance for the enterprises, operating in both private and public sectors, even if there can be some differences in implementation. Corporate performance management applications in public transport sector, which is essential for sustainable and liveable cities, enhance the management quality of public transport organizations, which, in turn, also provides a higher service quality for passengers. In this study, different corporate performance management approaches are examined by taking the unique nature of public enterprises into account. Balanced Scorecard as an approach that can be applied to urban transport enterprises belonging to public sector, is adopted as a corporate performance management method, with an implementation case for IETT, Istanbul's urban transport authority and operator. Analytic Hierarchy Process (AHP) technique is employed to adapt this Balanced Scorecard method to urban transport enterprises belonging to public sector, putting forward a corporate performance management model that can be used in all public tranport companies.