Application and general operating conditions general trading conditions of consumer loans customers anddetermination of awareness

As a result of the growing needs of the changing social and economic developments of our time, and increases the demand for banks. Gave birth to the competition with the increasing demand, it has increased the variety of products and services in line with the banks. Nowadays, consumer loans of bank service is among the most highly preferred elements. That the credit supply side (banks) and the demand side (customer) that occurs between the supply contracts typically include provisions in favor of the owner. Eliminate this negative situation and in order to protect the rights of bank customers agreed to take place in the new era of contracts Turkish Obligations specific provisions of the bill 20-25. Provisions of the "General Terms and Conditions" are. With this research, the implementation of the conditions of consumer loans and the conditions the general process awareness by customers of the bank were investigated. Necessary to review the literature, the survey method is applied to bank customers who reside in the province of Bursa. The research was carried out on the data based on the survey. As a result of the survey respondents gender, education levels, income levels and ages of the general awareness of the process conditions were found to be a statistically significant difference. Key words: Bank, Consumer, Credit, Awareness, General Operating Condition