Defect measurement in software projects, root cause analysis and a case study

In software projects, final products aim to meet customer needs and concurrently to have the least number of defects. Therefore, defects are recorded during the software development process with the intention of fixing them before the product is delivered to the customers.In this study, the special structure of software projects and the concept of software defects are researched in detail. The techniques that are used for reducing or eliminating the defects throughout the process are presented. A case study is conducted in one of the leading, medium sized software companies of Turkey. The root cause analysis and supporting Pareto analysis along with cause-effect diagrams. All stages of the research and the case study are explained in detail.