Brand loyalty in the context of using storytelling in new media

Considering increasing product variety, in today's highly rigid market conditions, competition becomes tremendously tough for brands. As a result of these conditions, in order to differentiate themselves, brands inevitably look for ways to take place in new media. And when it comes to new meadia, content emerges as the backbone of any brand. Since storytelling has been a magical method in interpersonal communication, brands also apply to storytelling in order to get into communication with their customers. Digital storytelling, as the form of storytelling existing in new media, seems to appear as an efficient content formation method. In this study, brands' digital storytelling usage and its effect to the brand loyalty is examined. Within this context, digital storytelling usage effect to self-brand connection is also elaborated. In this research, some demographic properties of participants such as age, gender, education level, working status, and marital status are elaborated in terms of their possible impacts to the brand loyalty and self-brand connection. As a result, it is seen that the impact of digital storytelling plays an important role for consumers. It is also effective over the formation of the brand loyalty and self-brand connection comes out as a partial moderator in this formation.