İş yeri nezaketsizliğinin öncüllerini ve günlük sonuçlarını keşfetmek: Bir deneyim örnekleme çalışması

This 5-day experience sampling study aims to investigate the antecedents and short-term consequences of workplace incivility (WPI) coming from two different sources: supervisors and co-workers. Using the victim precipitation and perpetrator predation framework as a conceptual basis, this study examined attachment orientation as a relatively stable individual difference antecedent of WPI experience/perception, and morning (before-work) negative affect as a situational individual difference antecedent of daily WPI. End-of-work burnout and job satisfaction were the outcome variables examined in the study. Finally, the moderating effects of attachment orientation on the WPI-burnout and WPI-job satisfaction within-person relationships were investigated. The sample consisted of 190 full-time employees from a wide range of occupations who interacted face-to-face with supervisors and co-workers on a daily basis. Participants completed before and end-of-work surveys during five consecutive days. Random coefficient modeling with a multilevel path analysis was conducted to test hypotheses. As expected, attachment anxiety was positively related to WPI experience at the between-person level whereas negative affect was positively related to WPI at the within-person level. Daily WPI predicted end-of-work burnout and job satisfaction. Attachment anxiety exacerbated the negative effects of supervisor incivility on both burnout and job satisfaction whereas attachment avoidance amplified the negative effects of supervisor incivility on burnout only. A number of exploratory analyses were also conducted. Findings highlight the importance of treating this seemingly minor deviant workplace mistreatment not only as a chronic phenomenon but also as an episodic one.