The role of psychological capital in the impact of compulsory organizational citizenship behaviour on organizational cynicism

Organizational Citizenship Behavior (OCB) is normally extra role behaviors that are displayed voluntarily by employees. However, such behaviors displayed within the organization may lead managers perceiving these behaviors as normal role behaviors and asking for all employees to display these behaviors within the organization, ,in other words, such behaviors may lead to Compulsory Organizational Citizenship Behavior (COCB). This, in turn, can have a negative impact on employees, causing them to be dissatisfied with the organization as well as cognitive, affective, and eventually behavioral cynicism. The issue of organizational variables that can help solve this situation, which has emerged as an organizational problem, is important for the organization to achieve its goals. The aim of this study is to reveal whether Psychological Capital (PC) has a positive effect in COCB that push employees to a cynical attitude and behavior. In other words, this study examines the role of high and low level of PC between COCB and Organizational Cynicism (OC). A basic food producer enterprise located in the province of Gaziantep and in the ISO 500 list of 2019 was selected for the research within the scope of the study. The data required for the research were collected using the questionnaire method and the data set of 305 people was analyzed with the SPSS 22 statistics program. The negative mediating role of PC in the impact of the COCB on OC and its sub-dimensions was tested by Multiple Regression Analysis. As a result of the analysis, it was found statistically significant that PC meaningfully moderation the COCB, however, the decreased COCB relatively less increased OC. In addition, it has been found statistically significant with Hierarchical Regression Analysis that PC has a regulatory role in the effect of COCB on OC. As a result, the mediation and moderation role of PC in the effect of COCB on OC was evaluated within the framework of the system approach and it is considered that the application of the measures to be taken at the same time to increase the PC and to decrease the COCB and OC will have a synergistic