Effects on the job stress of role conflict and role ambi̇guity of health personnel in the emergency service and 112

This study was conducted as a descriptive-cross-sectional study to investigate the role conflict and role ambiguity of emergency service and 112 health personnel working on job stress. A total of 188 health personnel from 112 Emergency Health Centers located in the center of Denizli and a university hospital and a state hospital in the center of Denizli participated in the survey between 20 August 2016 and 20 January 2017. Research data "personal information form", "role conflict and role ambiguity scale" and "job stress scale" were obtained using. number, percentage, mean, Mann Whitney U and Kruskal wallis tests were used in the analysis of the study. A significant difference was found between job stress score average according to sex. There was a significant difference between the average score of role ambiguity according to marital status. A significant difference was found when the distribution of the mean of role ambiguity, role conflict and job stress scores according to the job liking status was studied. A significant difference was found when analyzing the distribution of the job uncertainty and work stress average scores according to the occupational duty and responsibility information. A meaningful difference was found between age and role conflict and job stress score averages. A significant difference was found when the role conflict and work stress point average were examined according to the information of professional law and regulation. Role conflict; 37% of job stress and was found to affect 38% of role ambiguity. Role uncertainty; 15% of the work stress, 21% of the law and regulation knowledge, and 26% of the occupation liking status. Work stress; 37% of role conflict, 40% of role ambiguity, lack of laws and regulations have been found to affect 43% of the information. Conclusion: It has been seen that women have more work stress than men. The role ambiguity of the marriage has been reached as a result of living longer than the singles. Those who did not like their profession were found to have more role ambiguity, role conflict and work stress. Participants who had some knowledge of occupational duties and responsibilities were found to have more role ambiguity and work stress. Role conflict and work stress have been experienced mostly by health personnel between the ages of 25-30. Part of the knowledge of professional laws and regulations has been reached as a result of having more work stress. Those who do not have professional legal and regulatory knowledge are found to have more role ambiguity.