Emergency department patient satisfaction: Example Çivril State Hospital sample

The definitive ve analytic research was performed to determinate patient satification and complaints fort his emergency unit. Research, is completed on 200 Patient and their families in Çivril Public Hospital Emergecy--Service. Mini quiz which contains 29 questions is generated to determine patients and patient relatives' demographic properties, experiences in Emergency Services and problems met in Emergency Services,Emergency Service satisfactions. In conclusion; attitude of doctors, attitude of nurses, information given to patients about what is going to happen during the treatment at emergency department, cleanness of hospital, insufficient technical equipment and give information to patients about observation after discharging hospital was found to be the factors that effect patient?s satisfaction. Percentage of patients and their relatives satisfied were determined. The reason of choosing this hospital by patient and relatives and their satisfaction /dissatisfaction was detected by the states to come to hospital.