Evaluation of the peritoneal dialysis patients satisfaction living in Aydin and İzmir: An ampiric study

Advances in technology and increasing competition has lead to importantdevelopments in various areas. These changes affected various industries, so that industrieshad to go over and to review their management styles, services, quality and customermanagement systems. Those trends had also affected health industry.After the health industry is recoqnotion patients as customers, the health serviceorganizations started evaluating the needs of patients scientifically, and offering services thatsatisfy patients, instead of offering what they want and wait for patients to use those services.Those kind of thinking has lead to concept of improved quality in service, and patientsatisfaction.The objective of this study is to measure the level of satisfaction of chronic renal failurepations from the peritoneal dialysis treatment. To this end, a survey was conducted on 117patients receiving PD treatment in five hospitals in Aydın and zmir. The results of the survey,is interpreted by applying regression and factor analysis.According to the results of the study, the most important factor that affects the satisfactionlevel of patients is doctor, then nurse and those followed by educational opportunities andphysical conditions of the hospital. The hospitals that patients in the study were treated in, hasmet the needs of patients in general, and %68 of patients were very satisfied with the servicethey receive.KEY WORDS: Health Services, Service Marketing, Customer Satisfaction, PatientSatisfaction.