It project processes with information technologies infrastructure library and a case study

In today?s business, Information Technologies growing continuously and companies need to improve and optimize their business processes to gain the competitive advantage. IT organizations spend much of their time with the failures that interrupt the user?s work, adding, modifying or replacing IT components to improve their functionality. In general, The number of problems, errors and changes to be addressed by IT exceeds its capacity, so it needs a way to determine how to best use its resources.In terms of customers? and users? language, IT services should be managed with functionality, availability, capacity, security, support and change management dimensions. Therefore, while IT services management answers ?What do we want to do as an IT organization? ?, ITIL (Information Technologies Infrastructure Library) focuses on how to reach this goal.