The relationship between individuals 'participation in quality studies and innovation levels

Quality of the output is a competitive capability of an organization for both manufacturing and service sector. For this reason organizations make enormous efforts to improve quality level of the output in last decades. An important way of improving output quality is employee involvement of quality management activities. This participation includes employess involvement of quality management activities of the organization or trainings regarding quality management. The participation not only improve quality level but also may affect the innovativeness of employess. As innovation is another competitive capability of the organization, importance of this participation increases. This research aims to analyze the relationship between participation of quality management activities innovatiness of the employee in in service organizations. The data is obtained using a survey from service organizations of private and public sector. A total 307 questionnairre from different departmants of organizations are obtained. All organizations has ISO documentation. According to the results significant relationship is observed between participating to quality management activities and innovativenss. Besides this siginicant differences are observed about the innovativeness among participanting and nonparticipating groups