The Influentialrole of the employees trust in a supervisor and perceptions of organizational justice in the occurrence of the employees propensity of displaying organizational citizenship behavior

vıı ABSTRACT The purpose of this dissertation was to test an explanation of how an employee's trust in a supervisor and perception of organizational justice may influence employee's propensity of displaying organizational citizenship behaviors. A theoretical basis for this relationship was drawn from social exchange theory and a social exchange model of citizenship behaviors was developed and examined in a sample drawn from an hotel organization. Two questionnaires were used during the research. The first of these involves two different scales of organizational citizenship behavior items. The second questionnaire was designed from many previous existing scales to measure the employees' perceptions of organizational justice and trust in supervisors. In the first step of the analysis, two citizenship behavior scales that constitute the first questionnaire were explored by comparing the reliability and validity values. In the light of the findings, one of the citizenship scales was selected in order to use in the second step of the analysis. And in the second step, previously selected citizenship scale was included in the analysis with the second questionnaire. The citizenship scale was applied to the department managers who were asked to rate organizational citizenship behaviors of their workers. The second questionnaire was applied to the same workers whose citizenship behaviors were evaluated by the department managers and they were asked to state their perceptions of organizational justice and trust in their department managers. Although the trust in supervisor factor is proposed as a mediator in the relationship between organizational justice and citizenship behaviors, in respect of the findings of regression analysis this mediator role is not that strong. But, the findings regarding the existence of the relationship between the justice, trust and citizenship behavior factors and the validity of the citizenship scales are promising for future studies.