Examination of satisfaction levels of individuals who are member of private gym during the COVID-19 process: Bakırkoy example

Within the scope of this research, it is aimed to examine the satisfaction levels of individuals who are members of the private gym during the Covid-19 process. Within the scope of the research, it was examined whether members' satisfaction differed significantly in terms of gender, age, income level, profession, duration of sports attendance, gym usage frequency and perceptions during the Covid-19 process. The research group consists of individuals between the ages of 15 and 57 who attend private sports halls in Bakırköy, Istanbul. Appropriate sampling method was used while selecting the individuals to participate in the study. The research was carried out with relational scanning model, one of the general scanning models. Data were obtained by using Personal Information Form, QSport-14 Scale and Satisfaction Scale. In line with the aims of the study, Descriptive information form, satisfaction scale and Q sport 14 scale data were entered into IBM SPSS25.0 package program and analyzes were made through this program. Personal information about the candidates, inventory averages and factor scores are given by determining the frequency (f) and percentage (%) values. Normal distribution of scores; normal distribution curves, skewness-kurtosis values, normal distribution curves through histograms and Kolmogorov-Smirnov test values used in cases where the group size is greater than 50 were examined and examined. Participants have a high level of satisfaction, Q Sport-14; It has been determined that the general level and sub-dimensions of service quality are at a high level.