Analysis of factors influencing the use of the e-government system through the technology acceptance model: The case of Osmaniye

The rapid development of technology has facilitated the digitalization of public services, enabling these processes to become more efficient. E-government systems stand out as a crucial tool that allows citizens to access public services quickly, seamlessly, with high quality, and at low cost. Identifying the factors influencing the adoption of e-government technologies provides strategic insights that can guide government institutions and decision-makers in promoting the widespread use of these systems. In this context, the Technology Acceptance Model (TAM) has gained prominence as a widely utilized framework for examining individuals' attitudes and behaviors toward technology use. TAM addresses fundamental concepts such as perceived ease of use and perceived usefulness, elucidating how these factors shape attitudes and behaviors toward technology adoption. This study aims to determine the factors influencing e-government usage among citizens residing in Osmaniye, Turkey. The research was conducted through an online survey using the convenience sampling method, and the sample comprised a total of 1,100 participants. Hypotheses based on the components of TAM were tested using the Structural Equation Model (SEM). The findings of this study are expected to contribute to identifying the factors influencing e-government adoption in Turkey and to serve as a guiding framework for government institutions in the development of new systems. Additionally, this study is anticipated to act as a valuable resource for future academic research in the field of e-government.