Master'sOpen Access

Communication between pati̇ent and health staff

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2016
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Abstract (EN)

Seeking to increase the level of the quality in the health sector has also improved the quality of the sector as well, within in the last years. The reason for this could be, competition in the sector, raising in the econimical income of the society, rising the level of education among sector's employees as well as their experience, improving situational awarness of the patient and finally high development of insurance agents. Getting to know the grade of the satisfacition on health service qualitiy patients and health sector employers have been evaluated for the last years. The communication between patients and health sector personnel which shows the tendecy to measure the satisfaction, has been deepened in Turkey. In this study, some of the tecnics ar practiced on like: Source scanning, historical experience following methods area research, poll as a statistical study. Health sector is fore sure difference than others because it addresses the human life. On the other hand, the health sector has inherent risks leading some problems even in the beginning. Being stressful, anxious, tense, desperate as a patient, on the country, as a health sector staff, having high workload and number of patients, the stress caused by the probability to make mistakes costing the loss of human lifes are all affecting badly the communication between related groups. Those communication problems could mainly be reduced by improving working conditions, lessing the workload, empathy, mutual respect and patience.

Author

Gülşen Buldu

How to Cite

Gülşen Buldu (Master Thesis). Communication between pati̇ent and health staff, 2016, İstanbul Beykent University.

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