The differences in organizational commitment between service and manufacturing sectors

Organizational commitment is a situation of continuation relationship in organization that comes along attitudinal and behavioral. In this study, the importance of organizational commitment, the factors affecting organizational commitment and emerging results are examined at the level of manufacturing and service sectors. In the empirical side of the study, the level and reasons of commitment of manufacturing and service sectors employees are investigated. In addition, various factors that might affect commitment have also been examined. The sample of this study consisted by blue-collar workers of manufacturing and service sectors in Bursa. According to findings of this study, in manufacturing sector the organizational commitment is significantly higher. As for the lower dimensions, a significant difference has been observed. Following the occurence of intersectoral differences, demographic variables have been analyzed separately in the manufacturing- and service industries. According to the analysis results, male workers in the service industry have the lowest continuance commitment. Another conclusion is that an increase in the monthly income has a positive effect on induvidiuals working in the service industry. An interesting outcome of the study is that the emotional and normative attachment rise with increasing numbers of weekly working hours in the service industry. Contrary to this, increasing working hours cause the normative attachment levels to decrease in the manufacturing industry.