Communication problems between the parties in utilization of outsourcing, in business: A qualitative research in drug-logistics sector at Turkey.

In this dissertation; pharmaceutical logistics distribution, storage and handling activities in the field of outsourcing services and services for the identification of communication problems between the parties that are included. For this purpose; respectively research designs in qualitative studies, research universe, sampling, data collection tools and techniques, development of data collection, collection of data, the validity of the research and analysis were given to the information under the reliability of titles. Qualitative research, the eight companies serving the Pharmaceutical Logistics Industry in Turkey, a total of sixteen personality office workers (8 people outsourcing space, 8 people in a way that will be located on the side of the outsourcing services) have been implemented. Evaluated in accordance with the content analysis results are made using NVivo 11 software has some suggestions for solving the communication problems between the parties. Keywords: Pharmaceutical Logistics, Outsourcing, Communication and Communication Problems.