The effect of job satisfaction and organizational commitment in public hospitals on internal service quality and employee performance, Nigde provincial application

Work satisfaction and organizational commitment are interrelaated and inseparable concepts. These concepts which are closely related to service quality and performance in organizations have become a special area of study in recent years. The reason is that these concepts are considered as the leading determiners to help organizations adapt competitive environment and maintain the existence of organization in today's rivalry environment The importance of the effects of organizational commitment and work satisfaction on service quality has been taken seriously in recent years. Health industry which is regarded the most critical work of area is one of those sectors. The aim to increase the work satisfaction and organizational commitment became the primary target of administrators. This study has been carried out to determine the effect of organizational commitment and work satisfaction on inner service quality and workers' performance. To reach this aim, a conceptual model was developed and the hypothesis of the study were tested. The study covers the state hospitals in Niğde. Necessary literature study has been performed and the studies done about the subject have been examied. In the application of the study, 404 subjects in state hopitals in Niğde have participated the survey and the validity and reliability, correlation and regression analysis of the conceptual models have been completed and tested. According to test results, it has been found that there is a positive relationship between organizational commitment dimensions and many dimensions of inner service quality. It has also been found that emotional commitment has no effect on the increase of inner quality as a result of the study which has been done in public hospitals and on healths employees. When the relationship between the dimension of organizational commitment and employee performance is examined, the relationship between employee performance and continuation commitment was found positive. When the effect of another variable, work satisfaction on service quality has been looked, it was found that the increase in work satisfaction has positive effects on inner service quality. It has been concluded that work satisfaction increases the employee performance. One of the most importand findings here is that where dimension the organizational commitmrnt exists is seen