Determination of the effect of mobbing on organizational commitment experience of workers in the household department: The example of 4-5 star hotels

The aim of this study is to investigate the effect of mobbing on organizational commitment of staff working in housekeeping department of hotels.The universe of the study consisted of 4 and 5 star hotels, which operates in Turkey.The sample of the study consists of 4 and 5 star hotels in Istanbul.The survey forms formed within the scope of the study were filled with 299 housekeeping services personnel by means of easy sampling method.Research data were analyzed using SPSS statistical program.Research results that reverse the emotional commitment of a significant effect on the dimensions of mobbing scale was detected when examined. In addition, it was observed that there was a negative effect on the continuity and normative dependence of the attacks on mobbing scale.However, the mobbing scale did not have a significant negative effect on the continuity and normative commitment of other sub-dimensions.