The effect of illegal passenger behavior on the mental health of ground handling personnel

This study was conducted to examine the effects of irregular passenger behavior in the aviation industry on the mental health of ground handling personnel. Within the scope of the study, quantitative method was used. In this cross-sectional field research, where data was collected by convenience sampling method, the survey method was used as the data collection tool. In this way, the survey results of 254 ground handling personnel were analyzed using SPSS23 and SmartPLS 3.2.9 programs. As a result of the study, it was found that irregular passenger behavior had a statistically significant effect on the internal and external feeling of stuckness of ground handling personnel. It was found that the external feeling of stuckness experienced by ground handling personnel had a statistically significant effect on the job stress of ground handling personnel. In addition, the external feeling of stuckness of the ground handling personnel plays a mediating role in the effect of irregular passenger behavior on the job stress of ground handling personnel.