Measuring service quality at libraries by means of LibQUAL+? service quality measurement survey: Research on the Central Library of Dumlupınar University

The aim of the research is to point out to what extent the service quality provided to the students by the Central Library of Dumlupınar University meets the expectations of the students by means of LibQUAL+? Service Quality Measurement Survey and contribute to the efforts of the library to improve its service quality as a result of data assessment based on findings. In the study prepared in accordance with this aim, the descriptive method was used and the survey technique was utilized as a technique of data collection.The study, which is discussed in two stages, consists of three parts. In the first stage, secondary data was obtained through literature review so as to explain the concepts such as service, quality, service quality, measurement of service quality, which constitute the theoretical framework of the study, to emphasize their features and to present the theoretical framework. Therefore, the first two parts of the study were formed. In the second stage, the field research was performed and data regarding the users of DPU Central Library was collected using LibQUAL+? Service Quality Measurement Survey as a measuring device. Following obtainment of primary data in this way, the third part was written, analyzing data within the scope of the research. In the analysis stage of the primary data, firstly, frequency and percentage (%) distributions of demographic data were analyzed on the basis of descriptive statistics. Then findings obtained by means of appropriate statistical techniques were assessed.Keywords: Service, Quality, Service Quality.