The effect of professional bureaucracy on organizational trust and psychological contracts relationship

The objective of this study is to investigate the potential differences between the operating core and support staff on the perceptions of Organizational trust and Psychological contracts in the same organization. The organization chosen as the analysis unit for this research is the university which representing Mintzberg's Professional bureaucracy organizational structure. In this direction, the effect of "education level" and "hierarchical tendency" factors which is thought to constitute the possible effect of Professional bureaucracy was investigated on how effective it is in the interaction between Organizational trust and Psychological contracts. The quantitative method is applied in this research and the data were collected by questionnaire. Significant differences were found between groups. The averages of Psychological contracts and Organizational trust differed between operating core and support staff. As the education level increases, the means of perception about Psychological contracts decreases. Consequently, the fact that the variables of organizational trust and psychological contracts are not discussed in the literature on the basis of professional bureaucracy increases the importance of the research and it is thought that the research findings will be beneficial to the management and organizational behavior literature. Keywords: Psychological contract, Organizational trust, Professional bureaucracy