Emotional intelligence competencies of managers in the process of organizational communication

The aim of this study is to identify the general tendency concerning the effect of theemotional intelligence competencies of the managers on their communication with the othermanagers and colleagues, and consequently to put forward the suggestions in terms of thefindings of this study. For that reason the opinions of managers related to process ofcommunication in their organizations, opinions of managers and others concerning theemotional intelligence competencies of managers and their colleagues, and the correlations ofthem are discussed in this study.This descriptive study was conducted with the participation of upper and lower level ofmanagers in paper, food and agricultural production companies of Yasar Holding located inzmir so as to determine the effects of the emotional intelligence competencies of managerson organizational communication process.In this study the questionnaire consists of three different parts was applied to participants. Inthe first part of the questionnaire there are the items concerning the personal information ofthe participant, in the second part of the questionnaire the items has the emotional intelligencecompetencies related to self awareness, self management, social awareness and relationshipmanagement and consequently in the third part the items related to organizationalcommunication.The questionnaire was used in this study is 360-degree tool designed to assess emotionalintelligence competencies of the managers. In addition to self ratings of the manager theremust be at least two raters at the same level and two raters from the lower level position werechosen by human resources department so as to determine the scores of managers related toemotional intelligence competencies.This study has shown that in the process of communication in organizations emotionalintelligence competencies of managers play important role in terms of the quality ofcommunication. At this point, as it is known that the emotional competencies are not geneticand they can be developed. For this reason the organizations are obliged to arrange newpolitics and training programs to develop emotional intelligence competencies.