Master'sOpen Access

Determination of the methods used againist the argument between hotel managers and hotel employees

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2015
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Advisor: Prof. Dr. Yıldız Güzey

Abstract (EN)

Study Hotel administrators and employees use conflict-resolution methods in the face of conflict detection is intended to. Istanbul province, Turkey on the European side, the hotel managers and employees who served in the conflict against the use on a solution method was used to determine the scale of organizational conflict II of the uterus. According to the results obtained in the study participants ' sociodemographic features of gender, age, educational level, marital status, income, status, children's organizational Conflict dimensions of the bottom of the scale of the uterus of any effect (p>0.05). The scale of the conflict, the Department worked to integrate Organizational Uterus are the effect of the size of the lower dimension is lower (p < 0,05) studied the effect of the section is not a child of the other dimensions. Study method as the hotel manager and employees conflict solution integration and reconciliation method in determining when to use the highest level, compliance, avoidance of domination and methods of use in the middle level. Key Words : Hotel, Manager, Staff, Conflict

Author

Arif Emre Erden

How to Cite

Arif Emre Erden (Master Thesis). Determination of the methods used againist the argument between hotel managers and hotel employees, 2015, İstanbul Beykent University.

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