VIP service management in private hospitals and satisfaction survey

Healt services are preventing, therapeutic, and rehabilitate activities that are given in order to make people feel good about physically and mentally.The aim of the health services is presenting the community health services when the customers need them and in which quality they want them and by the available lowest cost.One of the indicaters of high quality service is the satisfaction level of the people who get this service.Determining the level of the satisfaction is important for increasing the quality of service and offering more quality services according to the expectations.In our study, after investigating the theoretical aspects of the subject, we adressed the application aspect by a pilot research.The aim of our study is determining the critical factors that are effective in private hospitals as customer-oriented and determinig the priorities of these criterias.For this purpose a pilot research has been done.The criterias prepared for the survey are adapted the model "servqual" and they are prepsred according to the expectations of the patient before getting VIP(private service) services and the expectation level of the patient after getting these services.According to the survey results, while patients prefer VIP services have the highest expectations about being given the impression of being trustworty by the doctors, they prefer the hospital with the lowest expectations of transportation.After getting the service, it is learned that the highest satisfaction is being the nurses cheerful and the lowest satisfaction is the food of the hospital.