Research on the effects of job satisfaction on organizational trust and organizational citizenship in health workers: A case study on university hospital

Organizational trust, disciplined work, workload, sense of belonging and job satisfaction, which are necessary for the future of businesses, became indispensable elements for organizations and began to be seen as the key to success. Purpose of the study is to examine the impact of organizational trust and organizational citizenship behavior on job satisfaction in healthcare workers. In the literature review, the concepts of organizational trust, organizational citizenship, and job satisfaction were extensively explored. To analyze this relationship, research was conducted with the participation of 945 people working in University Hospitals. Validity, reliability, correlation and regression analysis were performed. It is the relationship of the lower dimensions of job satisfaction, which is the research dependent variable, to the lower dimensions of other independent variables. The lower dimensions of trust in the manager, trust in the institution and workload are all moderately related to both dependent variable sizes. The salary and promotion dependent variable turns out to be unaffected by the lower dimension of trust in the manager. The lower dimensions of taking on the workload and feeling of belonging negatively affect job satisfaction in terms of salary and promotion. In addition, trust in the institution and disciplined work had a direct and positive effect on salary and promotion. The second dependent variable, the feeling of job satisfaction factor, is directly and positively affected by trust in the manager, trust in the institution, and disciplined work sub-dimensions.