Evaluation of health care quality and patient satisfaction (case of Antalya)

Health care, basic Health care and tertiary Health care refers to a wide range and scope of some any platforms. State control to be carried out in the public interest and the public interest approach to Health care in hospitals on the basis of the operator is carried out in recent years it has become. Part of the reform process, Organization all approaches to branding and marketing blended in a qualification gained. At this stage in the customer satisfaction is seen as the most important criterion. Provide Health care services within the framework of quality standards, the standards work in conjunction with the quality of service to be provided within the framework of customer satisfaction can be evaluated. Testing services offered by Health care institutions with specific quality criteria can be traced to the level of customer satisfaction. In this study, evaluation of the quality of Health services and to evaluate the patient satisfaction in this context, making use of the SERVQUAL scale, Antalya is one of the largest hospital and the province is considered to represent Antalya Ataturk State Hospital patients' levels of satisfaction with the service area measured.