A comparison of performances of public and private hospitals in the view of time spent in the system: Example of province of Çankırı

The health services have gained positive acceleration in Turkey in parallel with recent developments in rest of the world. This fact has increased confidence of people to health services and thus, has increased their demand for it. Therefore, impact of the point where we stand on the service performance of hospitals has gained importance. Moving from this point, in this study, performances of hospitals are evaluated by employing queue theory scales and two hospitals in the center of Çankırı province (State Hospital and Karatekin Hospital) are assessed on the basis of polyclinics (Ear, Nose & Throat, Internal Medicine, Women Services, Pediatrics) by using the system performance evaluation standards used in queueing theory (waiting lines) models and they are compared with each other. As a result, it is found that the waiting time in state hospital is greater compared to Karatekin hospital. Looking at efficiency rates, both of the hospitals are approximately at 89%.Key Words: Queue Theory, Waiting Line, Health Sector, Service Performance