SPA safety within the context of health

It is difficult to keep pace with the world trends and changes in SPA industry, which is changings rapidly, and because of the increasing numbers of SPAs, the competition is so hard. At this point, the different activities that can be bring the SPAs to different points from the others, will provide competitive advantage and bring it ahead of competitors.SPA centers provide services to promote human health and relieve the people psychologically. SPA services can be considered both tourism and healthcare sector. Especially, the services, which are, provide in the SPA centers can be named with the context of health tourism. Because of the main aim is health, safety must be questioned in SPA centers. Accordingly, the purpose of the study is to determine the safety implementations and the perceptions and attitudes of employees and customers. The study will help to realization the response packages and customer safety implementations.According to research, the perceptions of the customers about SPA safety can be identified. The results contribute to create a SPA safety culture for SPA centers and help to compose the safety activities. In this study, perceptions of customer about safety are analyzed and an application has been done in the SPA centers, which are located in İzmir.Keywords: SPA Services, Health, Customer Safety