Total quality management and organizational performance effect of production performance

ABSTRACT TOTAL QUALITY MANAGEMENT AND ORGANIZATIONAL PERFORMANCE EFFECT OF PRODUCTION PERFORMANCE ÖZDEN, Selma Master Thesis, Department of Business Administration Thesis Advisor: Asst. Assoc. Dr. Cengiz DURAN August, 2014, 120 pages The concept of quality at every stage of our lives today, and this concept is used in many related definitions can be made, according to the intended use may mean they are different man. Improving quality and continuous improvement activities that can be done to ensure the interest is in the field of Total Quality Management. Quality Management Systems, to improve quality and continuous improvement to ensure that businesses should do what you say, the concept of Total Quality Management businesses how to reach these goals will provide clues. Said achieve these quality objectives, enterprises, reduction of these goals with individual goals to ensure the participation of all employees with a performance evaluation model development may be possible. This study did Ankara-Os in the Industrial Zone of Production Performance in the relationship between TQM and Organizational Performance through was conducted to determine the effect. Keywords: Quality, Total Quality Management, Organizational Performance, Production Performance