Evaluation of patient satisfaction of clinical case management nursing model with patients having total hip arthroplasty surgery

The management of nursing process of patients who will undergo total hip replacement surgery can be done by using yönetim Clinical Case Management Nursing Model. The study was carried out between October 15, 2017 and March 01, 2018 in the Adana Orthopedia Hospital for the purpose of determining the satisfaction of the patients about nursing services who underwent hip replacement surgery. The study was carried out with 92 patients, 46 of patients were experimental group who are admitted to the Orthopedics and Traumatology Service-2, 46 of patient were control group who were admitted to the Orthopedics and Traumatology Service-1. Nursing service was given to the experimental group by using the clinical case management nursing model ang the control group was given routine clinical applications nursing model. The personal information form and the Scale of Patient Perception of Hospital Experience With Nursing (PPHEN) were used to collect the data. The data were collected by face to face interview technique. The data were evaluated with t-test, chi-square test and univariate analysis test. The analyzes were performed using the SPSS 17.0 software package (IBM Corp.; Armonk, NY, USA). The mean age of the patients was 47,83 ± 10,81 years (min.:25-maks.:65). 65.2% (n= 60) of the patients were female and 34.8% (n= 32) were male. 31,5% (n = 29) of the patients were university graduates and 30,4% (n = 28) were secondary school graduates. 78,3% (n = 72) of the patients were married. 67,4% (n = 62) of the patients stated that their economic income was less than their expenses and 87% (n = 80) had previously been hospitalized. In our study, it was found that the mean satisfaction score of experimental group patients who were given care by clinical case management model were 73,9 ± 3,6, and the control group patients mean nursing satisfaction score was 64,5 ± 11,8. As a result, it was determined that the satisfaction levels (73.9) of patients who underwent total hip replacement surgery and who were given care by the clinical case management nursing model were higher than the satisfaction level (64.5) of the routine clinical applications nursing model care. The difference was statistically significant (p=0,001, p<0,05). Key Words: Nursing; patient satisfaction; total hip arthroplasty; case management