Foreign tourists' experince at restaurants in Antalya Kaleici

In the present study, it is aimed to understand the restaurant experiences of foreign tourists visiting restaurants in Antalya Kaleiçi. For this purpose, the holistic single case pattern of qualitative research methods was found suitable for the study. The research findings were obtained by analysing content of user evaluations in e-wom platform. According to the purpose of the study, Antalya Kaleiçi was selected as the research area and the comments of the foreign tourists about the restaurants in Antalya Kaleiçi were found and transferred to the texts. The data collection process lasted approximately 3 months (June-August 2017). A total of 828 user reviews (in English) from restaurant restaurants in Antalya Kaleiçi were taken from the website for content analysis. These comments were coded by the researcher and two independent academicians through content analysis. Because of the similarity of data, 231 foreign tourists' restaurant evaluations were included in the study. After analysing the user reviews obtained from the e-wom platform in the research, six main themes emerged as: the atmosphere, location, employees, food and drinks, price and total experience. There is hardly any study found in the current literature which related to restaurants' experience of tourists in Antalya Kaleiçi. In this respect, it is thought that this research will contribute to the related literature.