Master'sOpen Access

To determined the profile and satisfaction of the visitors in ci?ty of antalya's Spa and Wellness hotels.

2012
0 views
0 downloads
Advisor: Yrd. Doç. Dr. Gülşen Kayıkçı

Abstract (EN)

To aim this research is to determined the profile and satisfaction of the visitors in city of Antalya?s spa and wellness Hotels by using overall survey filled by Customers. İn this research, the Scanning Model used which depended to the Depic Search . the research universe is spa and Welness 5 stars hotels in Mediterranean Region in Turkey and the customer who use those Spa and Welness Center.The sampling group in this research is Spa and wellness customer whom use those 18 Hotels in Antalya which picked randomly in Mediterranean Region of Turkey.Data analyses were carried out by the survey which is filled by customers and calculate by using Spss 19.0 by doing statistical analysis.The result of the research is shown that The Hotels in Antalya which have Spa and Wellness Centers are using by the Turkish and Russian customer the most and the purpose of this visits are happening in holiday sessions for relaxing and resting.The results also shown that The economical difference isn?t make such a big diffrences and customer satisfaction is high while using Spas and Welness centers.Depends of the research result , the spa tourism should be more placed value in turkey, should make more work out and correct about specialized clerk problem, The spa audits should be more redouble is higly suggested as a research result.Keyworlds : Spa ve Wellness

Author

Hatice Alumur

How to Cite

Hatice Alumur (Master Thesis). To determined the profile and satisfaction of the visitors in ci?ty of antalya's Spa and Wellness hotels., 2012, Gazi University.

License

Tüm Hakları Saklıdır

This work is shared under the specified license terms.

More theses from Gazi University