European Foundation for Quality Management (EFQM) excelence model and an example of a natural gas distribution company

In today's globalized world, and especially in conditions of competition as they constantly feel the need to develop institutions, customers must respond to the demands in the best way. In this regard, production efficiency and to improve the quality of the business to embrace the concept of Total Quality Management is made possible by. This is about creating a certain standard of the EFQM (European Foundation for Quality Management) has succeeded. Posed by the EFQM Excellence Model, institutions where they are not perfect in showing the way, identify problems and find solutions to problems is a system used in. System of continuous feedback both in Europe and other countries of the world are fed through. EFQM excellence model in this study, the contribution of the sample were investigated Natural Gas Distribution Corporation. Quality case studies in the literature section and EFQM Excellence Model has been processed. Working in the application part of the EFQM Excellence Model in Example Natural Gas Distribution Company was found to be highly effective.