The effect of emotional labor on work stress: An application in education sector

This study aims to analyse the effects of emotional labor on work stress. Emotional labor is defined as the effort of employees, who are in face to face interaction with customers, to align their emotions with formal or informal way by organizations. Accordingly, a survey has done about 130 teachers who work in İzmir. Three questionnaires were used in research. The fırst questionnaire is General Information Form. This form consists of 6 questions for demographic information about the participants. The second questionnaire is Emotional Labor Scale which consists of 13 questions and was adapted by Basım and Beğernirbaş (2012). And the third questionnaire is Work Stress Scale which was developed and used for analysing work stress of elementary school administrators and teachers who work in private educational institutions by Ekinci (2006). The Work Stress Scale consists of 24 questions. According to the analysis results, male teachers have more genuine acting than female teachers. And marital status doesn't have a moderating effect on emotional labor's dimensions but in some ways single teachers feel more work stress than married teachers. In addition, while age hasn't any effect on emotional labour, it has a modetaring effect on work stress. On the other hand, the experience doesn't impact on emotional labor and working time in the workplace doesn' impact on work stress. In reseach, surface acting impacts on work stress and it increases work stress in point of some factors. Keywords: Emotional Labor, Work Stress, Education