Effects of national and organizational culture on crew resource management: An examination on Turkish civilian airlines companies

The airline accidents examined show that %60 thru %80 of the airlines accident happened due to human factor. The inquries about where the human factor makes mistakes and causes these accidents refer to teamwork, communication, rules and procedures, leadership, fatique and stres, which have been gathered under the concept of Crew Resource Management (CRM) When the CRM was applied as a solution, The research, however, indicates that CRM could be infleunced by many factors, particularly cultural factors.This study is to examine the influence of cultural tendencies at societal and organizational levels on CRM across Turkish Airlines Companies. The results of the study indicate that cultural tendencies at organization level rather societal level have impact on CRM. The results imply that CRM understanding starts in organization and oranizational culture must be analizied deeply to correct deficiency of their organizational culture aspects to have better CRM results.Keywords: Crew resource management, national culture, organizational culture, .