The effects of relational factors provided by freight forwarder companies on logistics performance of manufacturing companies

In today's world where globalization is felt in every field, increasing competition and high customer expectations cause companies operating in international markets to evaluate their performance. It is precisely at this point that businesses need a broker for professional logistics service providers to plan and organize logistics operations for reasons such as providing competitive advantage, focusing on their core business and lowering their costs. Freight forwarders establish this bridge function among customers, carriers, agents and suppliers. In this context; the study examines the relationship between firms' transport business brokers and the relationship they have established using relationship quality variables (Price, Trust, Commitment and Satisfaction). In this study, 309 companies operating in various sectors in Gaziantep and Kahramanmaraş were surveyed and analysis were tested. Perception map of freight forwarders have been produced to measure where company work mostly at this surveyed. In addition, the data obtained were analyzed by means of statistic programs SPSS and AMOS and correlation and structual equality models analysis were carried out. The analyzes found significant relationships between relationship quality variables and logistic performance.