The effects of the satisfaction of nursing services on hospital services satisfaction with its non-technical dimension (Didim State Hospital sample )

In today's World, as in all areas of competition in the provision of healthservices is increasing rapidly. Health institutions and organizations applying for services to satisfy customers in different structures and expectations are required. Health Services satisfaction surveys, patient satisfaction measure, patient expectations, suggestions and feedback to learning, the quality of all service processes to ensure continuous improvement of socio-demographic and treatment process variables related to patient satisfaction on to investigate the effects are made. Patient satisfaction which was used to evaluate the quality of services in health institutions is the most important element, the first applicant to receive services from the departure of persons from drying up the area into a detailed assesment should cover all services. In this study, satisfaction with nursing services and non- technical dimensions measuring satisfaction with hospital care was to evaluate comparatively. Non- technical with the size of hospital care satisfaction measurement scale; outpatient evaluation of services ,clinical evaluation of services, and other health and bureaucratic process evaluation ,the staff evaluated the resurrection, patient rihgts related to assessment, the hospital's physical assessment, cafeteria evaluation of services, general assessment and staff approach is the evaluation of the nine sections in the questionnaire which consists of questions that is composed. In this way, the services offered to patients are evaluated in detail at the highest level of patient expectations which are expected to be met. Research in nursing care and nursing service have been questioned. Nursing care of patients participating in the study was found a high level of satisfaction. The evaluation of hospital outpatient services, clinics, and other health and bureaucratic procedures, staff assessment, patientrights, the hospital's physical evaluation, cafeteria services and hospital patients inassessing the overall level of satisfaction was found to be high. Satisfaction with hospital services is highest in areas of personnel evaluation and satisfaction is thelowest in the cafeteria services.