Hızmetkâr liderliğin örgütsel bağlılık ve iş performansı üzerindeki etkileri: Sivil toplum kuruşlarındaki alan araştırması

The non-governmental organizations has huge roles and responsibilities toward communities and individuals, the organizational commitment and job performance are a essential factors to reach to the organizations goals. The study examined the effects of servant leadership on the organizational commitment and job performance in non-governmental organizations in the city of Gaziantep. The dimensions of the servant leadership (independent variables) are : empowerment, standing, accountability, forgiveness, courage, authenticity, humility, Stewardship. While the dependent variable was organizational commitment has three dimensions: affective, continuance, normative , and job performance has two dimensions task and contextual. Many non-governmental organizations in Gaziantep were selected to apply the survey to study servant leadership's effects on organizational commitment and job performance. 165 employees completed the surveys. Electronic – and paper surveys – were administered through links, which were sent to the employee groups at those organizations, in addition to the visits, which were conducted. As a result, the dependent variables of organizational commitment and job performance of employees were affected by the servant leadership approach. In this context, the study was of very few studies that examined the relationship between servant leadership and organizational commitment, and job performance in NGOs based in Gaziantep.