The effect of communication skills on technostress: The example of Anadolu University Open Education Faculty staff

New designs in technology are gaining momentum in order to make human life easier and better quality. These advances have made the use of technology in business processes mandatory for individuals and institutions to adapt to the requirements of the age and provide convenience in their daily lives. However, it seems that the difficulties experienced in this process and technology-related stressors give rise to a situation called "technostress". Technostress is a type of stress that occurs due to the use of technology and negatively affects the physical, mental and emotional health of individuals, so it seems important to manage the stress factors it causes. In this research, it is predicted that the stress factors that create technostress can be changed negatively with communication skills. The main purpose of the research is to explain the perception of communication skills and technostress levels of Anadolu University Open Education Faculty office and communication solution desk employees. Within the scope of this research, a quantitative research technique was used to measure the perceptions of participants on "communication skills" and "technostress" in order to determine the communication skills and technostress perceptions of office and Aosdestek communication solution desk employees. In line with the purpose of the research, the main questions of the research were determined as "how and in what direction is there an interaction between communication skills and technostress" and "what are the relationships between communication skills and technostress perceptions according to demographic factors?" According to the results obtained, it was seen that communication skills had a negative effect on technostress, that is, as communication skills improved, technostress decreased. This shows that individuals with effective communication skills can better cope with technological stress and minimize the negative effects of this stress.