Incremental Effect of Service Orientation, Perceptions of Organizational Politics, and Employee Engagement on Job Embeddedness in Hotels of North Cyprus

This research analyzes a reasonable model indicate that the rate of increase on job embeddedness as a result of service orientation in a low perceptions of organizational politics is higher compared to an organization with high perceptions of organizational politics. In addition, employee engagement has mediating effect on the relationship between service orientation and job embeddedness. Three hundred and seven employees with 47 manager groups were selected as samples 14 five-star hotels in Northern Cyprus for this study. The data were analyzed using the multi-level analysis following the hierarchical linear modeling considering the employees were nested in the departments. As hypothesized, the results demonstrated that the employee engagement partially mediates the effects of service orientation on job embeddedness. The results also indicated that interaction of service orientation and perceptions of organizational politics has negative influence on job embeddedness, which is an important signal to the hotels in the research context. Hotel managers must seek to adopt and focus on an excellent service orientation for training. Furthermore, new procedures and policies should be devised by the management of the lower star hotels within Northern Cyprus i.e. five-star hotels, which would aid in minimizing the possible effects of political decisions likewise adopting a more professional approach in the various aspects of their operations. In addition, there are very limited empirical researches have been conducted in the field of human resource and hospitality management on the links between employee engagements, perceptions of organizational politics, job embeddedness and service orientation. Hence, the significance of this study as it aims to fill the gap by examining the mediating and moderating roles of employee engagement and perceptions of organizational politics using a multi-level model for five-star hotel industry in Northern Cyprus is necessary. Keywords: Employees, Employee engagement, Job embeddedness, Cyprus, Perceptions of organizational politics, Service orientation.