Mobbing in businesses and its effect on employee motivation: a research on hotel employees

Mobbing in the workplace means the deliberate and systematic emotional attack of a staff member by other staff, manager or boss/bosses, and battering the employee. Thus, it is a situation that can cause a decrease in the efficiency and success of the personnel in their work by being worn out spiritually, socially and physically, perhaps causing the employee to resign and parting ways with the institution, and from an institutional point of view, it will have a negative impact on the success and productivity of the personnel and indirectly on the national economy by causing the harmonization between the employees in the institution. is the process. The serious importance of mobbing in terms of personnel and institutions has led to the obligation to take legal measures on this issue. While it is observed that in many developed countries, researches based on the diagnosis and results of mobbing are carried out, and legal measures are taken to prevent such mobbing and to eliminate the personal and institutional damages caused by existing harassment acts, this phenomenon still does not find a clear response in our legislation. In this thesis, the effect of the mobbing phenomenon on the performance of hotel employees in Istanbul was examined by means of a questionnaire, based on the concept and content of the phenomenon. In the conceptual parts of the research, the literature review method was used. In the application part of the research, the relationship between mobbing and motivation was tried to be revealed by using the survey method, which is one of the quantitative research methods. In this direction, the relational survey model was used in the research. In the first two parts of this thesis, which consists of three parts; By making a literature review, the concepts of literature related to the subject were clarified, and in the last part, a survey was conducted for 694 hotel employees in order to reveal the effect of mobbing on the motivation of the personnel. As a result of the analysis, it has been determined that there is a negative relationship between mobbing and motivation. Although not too much, it has been determined in line with the analyzes that the motivation rate decreases as the mobbing rate increases. Keywords: Mobbing, Psychological Violence, Harassment, Intimidation, Psychological Harassment in the Workplace, Motivation, Employee Motivation