The inspection of occupational burnout level of flight cabin crew: Sample study for a private airline

Burnout is a psychological disorder that may occur in every profession group, but it can be seen more frequently in individuals working in the service sector. Factors such as face to face service of the cabin crews who are showcase of the airline companies, their labor intensive work and the absence of regular working hours, bring along some problems. Cabin crew members who experience burnout syndrome, not attending their flights, not being able to focus on work while working, and low service to the passenger cause cost and image loss for companies. In this study, the intended is o measure the burnout of cabin crews and to evaluate the results according to the demographic factors. Maslach Burnout Inventory was utilized to collect data and a survey study was applied to cabin crew employees working in a private airline company operating in Antalya. According to the results of the study; young people become more exhausted, when working people become older, employees have lower levels of emotional exhaustion, depersonalization and low personal accomplishment. Contrast to general thoughts married working people and working people who have children are not more influenced sub- dimensions of burnout. A significant relationship was found between work status and the sub-dimensions of burnout.