Impact of inflight services quality on passenger satisfaction

From the 1950s to grow continuously, flight services in promoting the country's economy is extremely important in terms of airline transportation. At first, the people, to the point that they want from a point with a goal, fast, safe and regular air services that move was a way to be able to perform with the high cost of transport. But today, the speed of transport, security, as well as the dizzying experienced in features such as comfort improvement as the trip to perform at very economical prices, a mass for pleasure rather than journeys must have enabled her to become the movement. In this context, Turkey Airlines flight measurement of the presentations and the missing passenger expectations and satisfaction in business when space is intended to improve urgently. In determining the factors affecting the passenger experience, unlike the studies in the literature, flight services, quality of service, the most recognized and respected airline passenger satisfaction of service quality grading program criteria have also been based. Flight services using SERVQUAL method to measure the degree of passenger satisfaction in the report, an analysis of the factors affecting the passenger experience made and evaluated by measuring how close to the prescribed quality. These analyzes and the results are expanded by the queried tested hypothesis. In this study, the factor analysis of 3 factors (size) was created. These factors include comfort, it is defined as quality and reliability. This 3-factor model about 81% 's to be stated.