Effect of the quality management system on the job satisfaction: A case study of printing business

In this study the job satisfaction levels of the workers who apply the quality management system and who don?t apply have been compared. The job satisfaction level includes 4 factors. These are general, price, communication and value. This study consists of just the printing workers in the middle scale business and the job satisfaction scale used for the measure of job satisfaction. The tests and the questionnaire were done in a printing studio and then these were applied in the six middle-scale printing business. The three of the printing business have the Certificate of Quality Management System but the others don?t have it. With the information which is taken, the level of job satisfaction of the workers in the printing business and the advice is given for solution at the end of the study. It has proven that the certificate of quality management system does not have any significant impact on job satisfaction. All workers regardless of their employee?s positon in relation to certificate of quality management, approach can be considered as ?negative? in terms of salary, ?slightly positive? in terms of communication and ?neatral? in terms of Professional value.