Kamu sektöründe ve özel sektörde toplam kali̇te yöneti̇mi̇ uygulamalari

Quality is meeting in accordance with the purpose of customer expectations. Is in compliance with the requirements of a product or service . Quality is an abstract concept . Person to person, it is a case of changing the thought of thinking. Total Quality Management, customer expectations fully meet the target and understanding of the development , adopting an approach based on prevention in order to achieve this and the human elements of a management style that places the center of all activities. Therefore , providing a significant competitive advantage to businesses in today's conditions . The private sector and increasing competition in this sector has led the public sector to adopt Total Quality Management philosophy into practice. Today, the competition is much valued in all sectors is a sustainable approach is of crucial importance in order to pass one step ahead of. The study is the first title of ' Quality, quality assurance and development of Total Quality Management ' is becoming a matter of importance given in all sectors. To adopt this system, and began to practice. The second and third part of the private sector and the public sector in how the implementation of Total Quality Management , focused on the differences and benefits of implementation. Keywords : Quality, Total Quality Management