Analysis of factors affecting service quality perception in the provision of public sports services and effect on satisfaction: A study of Denizli province

In modern societies, as the demand for sports services increases day by day, individuals demand that these services be provided by the state as well as by private sector markets. The fact that public sports services, which are components of public services, have the characteristics of public goods and the positive externalities they create reveals the necessity of the state to exist in these markets. It is important whether publicly provided sports investments and services achieve the intended public sports policy goals. Therefore, in this study, the factors affecting the perception of service quality in the provision of public sports services were analyzed and the effects of these factors on satisfaction were examined. In the first part of the study, public expenditures, the concept and scope of public sports expenditures, market failures in sports markets in terms of the reasons that necessitate the public sector in sports markets and state interventions in sports markets are discussed. In the second part of the study, the concept of public service, types of services, characteristics of services, and principles applied in the provision of public services were examined. The concept of public sports service was addressed in terms of public sports service providers in Türkiye, the concept of public service quality and approaches to service quality and satisfaction in public sports services were examined. In the second chapter, the concept of public service quality and approaches to service quality and citizen satisfaction in public sports services are also examined. This section also includes analysis methods used to measure service quality perception and satisfaction in public sports services and empirical studies on service quality and satisfaction measurements in public sports services. In the third part of the study, the factors affecting the perception of service quality in the provision of public sports services in Denizli province were analyzed and their effects on satisfaction were investigated. In this part of the study, the findings obtained as a result of the analysis were evaluated and solution suggestions were presented.